Sending Messages on Dimber
Dimber was designed to create more qualified connections, organizing demand and valuing the time and attention of personalities.
Message Structure
When starting a message, the user must fill in:
- Subject: up to 25 characters
- Message body: up to 999 characters
Attachments
The user can add the following types of attachments:
- Document
- Video
- Image
Sending attachments incurs an additional fee, individually set by each personality, ranging from 5% to 100% over the base message value.
Each attachment type may have a specific price configuration.
Pricing Model
Simple Message
Message sent without attachments and without guaranteed reply.
- The personality is not required to reply.
- The minimum obligation considered by the platform is viewing (reading) the message.
Message with Guaranteed Reply
The user can choose to add a reply guarantee, with a 30% surcharge on the message value.
- In this case, the personality is obligated to reply within the applicable deadline.
Processing Order
All messages are organized in chronological order of arrival.
It is not possible to:
- Manually prioritize messages
- Anticipate reading
- "Skip the queue"
This model ensures fairness and predictability in service.
Replies (Conversation Continuity)
Whenever a personality replies to a message — regardless of whether there is a guarantee or not — the conversation allows up to 3 additional replies within the same flow.
- The use of replies is optional and at the personality's discretion
- After the third reply, the conversation is automatically closed
To start a new interaction, a new paid message must be sent, subject to the same initial rules.
Deadlines, Mediation and Refund
Messages without Guaranteed Reply
- The platform's obligation is considered fulfilled when the message is viewed (read) by the personality.
- If the message is not viewed within the defined deadline, the user may open a mediation to request a refund.
If the user does not open mediation:
The system may issue an automatic refund after the maximum deadline defined by the platform.
Messages with Guaranteed Reply
- The personality must reply within the established deadline.
- If there is no reply within that period, the user may open mediation to request a refund.
If the user does not open mediation:
The system may issue an automatic refund after the maximum deadline defined by the platform.
Default Deadlines
- Mediation opening: after 30 days without obligation fulfillment (reading or reply)
- Automatic refund: after 60 days, if no mediation is filed
Dynamic Deadline Adjustment
Deadlines may be automatically reduced based on the personality's average performance (response/reading time), always respecting a tolerance margin defined by the platform.
Cycle Closure
Each message sent represents an independent interaction cycle.
After the conversation ends:
- Due to reply limit
- Lack of response
- Or natural conclusion
Any new interaction will require sending a new paid message, fully restarting the flow, including rules, values, and conditions.
Model Summary
- You pay to start a qualified connection
- You can choose between: higher cost with guaranteed reply or lower cost with guaranteed reading
- The conversation has a structured limit (up to 3 replies)
- User protection exists (mediation + refund)
- The system is fair (chronological queue, no privileges)
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